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Confidentiality and Security

We afford the same degree of confidentiality to medical information stored on MYchart as is given to medical information stored by our providers in any other medium. Firewalls, passwords, encryption, and audit trails are some of the safeguards used to safeguard our patients’ information. We also identify the records released and note the time and date of access each time a user accesses MYchart.

For other than general information viewing, MYchart must be accessed with a browser capable of supporting a Secure Sockets Layer (SSL) compatible browser or terminal connection (Netscape or Internet Explorer versions 5.0 or greater). You can tell when you are using a secure SSL connection by looking at the location (URL) field in your Web browser. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data is unlikely to be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to MYchart by viewing the digital certificate. This certificate verifies the connection between the MYchart server's public key and the server's identification.

User IDs and passwords are used for authentication and are stored in a database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login User ID and password confidential.

E-Mail Privacy

Patients or proxies who are users of MYchart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MYchart. This means that any person with access to a patient's or proxy’s e-mail will be able to see this notification. Although no private health information will be sent, the notification that new health information is available by accessing MYchart may be information that a patient or proxy would not want others to know. Thus, patients and proxies should take this into account when providing an e-mail address. Please know that if you send us an e-mail communication, it may be shared with the staff that assists the provider in providing the patient's medical care. A patient's confidential health information on MYchart will be accessible only to appropriate staff.

Accuracy and Integrity of Information

MyChart contains selected, limited medical information from a patient's medical record and does not reflect the complete contents of the medical record. MYchart makes no guarantees whatsoever as to the correctness or accuracy of the MYchart website. It is possible that the website could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform MYchart so that it can be amended. Information contained on the website may be changed or updated without notice.