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Terms and Conditions of Use

This statement outlines our practices regarding your MYchart medical record and your right to privacy. We reserve the right to revoke access at any time for any reason.

Personal Identification Code and Password

When you initially enroll in MYchart, you will be provided with an access code. The access code you receive will give you the opportunity to create a personal login name (called “MYchart ID”) and a password. Once this access code has been used, it will no longer be valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your (or your child(ren)’s, if you are granted proxy access to your child(ren)’s account) confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time. Your provider may also require you to change your MYchart password at any time for any reason.

You understand that if MYchart discovers that you have inappropriately shared your password or that you have abused your access privileges, MYchart may terminate your participation in MYchart. You understand that MYchart takes no responsibility for and disclaims any and all liability for damages arising from a breach of medical record confidentiality resulting from you sharing or losing your password.

Response to Electronic Communication

Your provider(s) will make their best efforts to provide timely responses to electronic inquiries. In some cases, the clinical staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient or the patient’s proxy should allow at least two (2) business days for a response. Accordingly, urgent or emergency situations requiring immediate attention should not be submitted electronically. For all urgent medical matters, contact your provider’s office by phone, go to your nearest emergency room, or dial 911. Furthermore, with respect to any electronic communications sent by the patients or their proxies, we are only able to respond to such communications based on the information provided by the patient or the proxy. If there is insufficient information provided, we will be unable to provide an accurate and reliable response.

Web Site Links

MYchart may offer links to related medical Web sites not managed by MYchart. These Web site links are for informational purposes only. MYchart does not endorse and has not verified the accuracy of the information on these Web sites, and the patient and/or the patient’s proxy should not rely on any of the information found on these Web sites for purposes of treatment or diagnosis.

Minor Eligibility

Parents or guardians of minor children, age 0 to 17 (inclusive), may request proxy access to their child's account by following the terms outlined in the Proxy Access - Adult to Minor section of this Terms and Conditions. When a minor patient reaches age 18, his/her parent or guardian’s MYchart proxy account shall be terminated. The minor will be eligible for his/her own unrestricted account when he/she reaches age 18.

Teen Eligibility

A minor child between the ages of 13 and 17 may request a MYchart account by following the terms outlined in the Proxy Access - Adult to Minor section of this Terms and Conditions. Patients will be eligible for their own unrestricted accounts when they reach age 18.

Proxy Access - Adult to Minor

Parents or guardians of minor children, age 0 to 17 (inclusive), may request proxy access to their child's MYchart account by completing a Proxy Access Consent Form. Such access will only be granted to parties with parental rights or legal guardianship over the MYchart account holder. A MYchart account will be activated for the proxy. The proxy will access the child's health information through the proxy account. If the proxy's legal relationship with the account holder changes, the proxy must inform his/her provider of care or MYchart customer support immediately. MYchart reserves the right to revoke proxy access at any time for any reason.

A minor child between the ages of 13 and 17 may request his/her own MYchart account through his/her provider’s office or the provider’s medical record department.

Due to limitations currently imposed by state and federal law, proxy accounts available to parents or guardians of minor children age 0-17 and MYchart accounts available to children age 13-17 and will be restricted*. Such accounts will not contain any medical record information related to pregnancy, contraception, venereal disease, or substance abuse. A minor’s parent or guardian may request a child’s complete medical record (subject to applicable state and federal law restrictions) on paper or electronically (CD or USB drive) by calling the provider’s medical record department.

Proxy Access - Adult to Adult

Adult patients may grant proxy access to their MYchart account to other adults age 18 and over, by completing a Proxy Access Consent Form. This Adult to Adult Proxy access does not expire, and shall remain active until the proxy access is revoked by either the adult patient from within their MYchart account, or by the patient notifying MYchart customer service and requesting the proxy access be revoked. MYchart reserves the right to revoke proxy access at any time for any reason.

Confidentiality and Security

We afford the same degree of confidentiality to medical information stored on MYchart as is given to medical information stored by our providers in any other medium. Firewalls, passwords, encryption, and audit trails are some of the safeguards used to safeguard our patients’ information. We also identify the records released and note the time and date of access each time a user accesses MYchart.

For other than general information viewing, MYchart must be accessed with a browser capable of supporting a Secure Sockets Layer (SSL) compatible browser or terminal connection (Netscape or Internet Explorer versions 5.0 or greater). You can tell when you are using a secure SSL connection by looking at the location (URL) field in your Web browser. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data is unlikely to be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to MYchart by viewing the digital certificate. This certificate verifies the connection between the MYchart server's public key and the server's identification.

User IDs and passwords are used for authentication and are stored in a database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login User ID and password confidential.

E-Mail Privacy

Patients or proxies who are users of MYchart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MYchart. This means that any person with access to a patient's or proxy’s e-mail will be able to see this notification. Although no private health information will be sent, the notification that new health information is available by accessing MYchart may be information that a patient or proxy would not want others to know. Thus, patients and proxies should take this into account when providing an e-mail address. Please know that if you send us an e-mail communication, it may be shared with the staff that assists the provider in providing the patient's medical care. A patient's confidential health information on MYchart will be accessible only to appropriate staff.

Accuracy and Integrity of Information

MyChart contains selected, limited medical information from a patient's medical record and does not reflect the complete contents of the medical record. MYchart makes no guarantees whatsoever as to the correctness or accuracy of the MYchart website. It is possible that the website could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform MYchart so that it can be amended. Information contained on the website may be changed or updated without notice.


MYchart may not always be available due to system maintenance, back-ups or failures. Access is provided on an "as is available" basis and users are not guaranteed access at any particular time.

* Patient accounts shall include the following information: Patient name, provider's name and office contact information, current and past problem list, procedures, laboratory test results, current medication list and medication history, current medication allergy list and medication allergy history, vital signs (height, weight, blood pressure, BMI, growth charts), smoking status, demographic information (preferred language, sex, race, ethnicity, date of birth), care plan field(s), including goals and instructions, and any known care team members including the primary care provider (PCP) of record unless the information is not available in certified EHR technology (CEHRT), is restricted from disclosure due to any federal, state or local law regarding the privacy of a person’s health information, including variations due to the age of the patient or the provider believes that substantial harm may arise from disclosing particular health information in this manner.