MYchart Frequently Asked Questions

Enrollment Questions
What is MYchart?
Is there a fee to use MYchart?
Can I view my child's health record in MYchart?
How do I sign up?
Who do I contact if I have more questions?
Your Medical Record
When can I see my test results in MYchart?
Why are some test results not shared in MYchart?
If some of my health information on MYchart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Technical Questions
Is MYchart secure?
What is your privacy policy?
I was logged out of MYchart. What happened?
What do I need to use MYchart?
My activation code does not work. What should I do?

What is MYchart?

MYchart offers patients and their parents/legal guardians secure on-line access to portions of their medical records.With MYchart, you can:

  • Request medical appointments.
  • View your health summary from the MYchart electronic health record.
  • View most test results.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MYchart?

MYchart is a free service offered to the patients of Children's Healthcare of Atlanta and our MYchart particpating practices.

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Can I view my child's health record in MYchart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to view information regarding their child.

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How do I sign up?

Patients and parents/legal guardians who wish to participate will be issued a MYchart activation code during their clinic visit. This code will enable you to log in and create a username and password. If you were not issued an activation code you may sign up during your next office visit or request an activation code online.

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Who do I contact if I have more questions?

Email us at MYchartSupport@choa.org, or call our Contact Center at (404)785-7844.

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When can I see my test results in MYchart?

Your test results are released to your MYchart account after your physician has reviewed them. This is generally within 7-14 days after you take the test.

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Why are some test results not shared in MYchart?

State laws and technical limitations prevent certain results from being released through MYchart, including pregnancy, drug or substance abuse, genetic testing and some imaging. General labs (blood, urine and cultures) and imaging (X-ray, CT and MRI) will be released. Contact the doctor who ordered the test if you have questions.

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If some of my health information on MYchart is not correct, what should I do?

Your MYchart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit, or send your provider a secure message. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 2 business days. Please note that MYchart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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I forgot my password. What should I do?

You may call our Contact Center at (404)785-7844 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at (404)785-7844 and we can discuss the best option for you to receive a new activation code.

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Is MYchart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MYchart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MYchart. Unlike conventional e-mail, all MYchart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MYchart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased.

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I was logged out of MYchart. What happened?

We aim to protect your privacy and security of your information. While logged into MYchart, if your keyboard remains idle for 15 minutes or more after you log in, you will be automatically logged out of MYchart. We recommend that you log out of your MYchart session if you need to leave your computer for even a short period of time.

What do I need to use MYchart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). After you activate your account, you can download the mobile app for iPhone and Android devices.

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My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MYchartSupport@choa.org or you can call our Contact Center at (404)785-7844.

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